Abstract
Business process management (BPM) is a well-known holistic discipline used widely in practice for managing business processes and achieving better organizational performance. However, recently, due to technological development, using a traditional approach to BPM is not enough anymore. The answer to the limitations of the traditional BPM has been found in the introduction and application of the social software principles in the management of business processes within a new and emerging area called social BPM. In order to investigate its implementation and usage within the companies, a literature review has been conducted. It confirmed that social BPM is a developing phenomenon. Overall, 31 papers with case studies dealing with the usage of social BPM have been selected for further analysis. The case studies have been analysed with regard to structure, process and content dimensions as well as risk management and crisis.
Highlights
The core of every organization is its set of business processes; it is very important for the organization to pay close attention to their design and execution
The lack of papers published in journals and the high ratio of conference papers indicate that the topic of social business process management (BPM) is a current theoretical topic and can be considered as an emerging area of BPM
Still, having in mind that the analysis includes only two high-quality databases, the lack of papers published in journals could be the indication of the lack of high-quality research conducted in the area of social BPM
Summary
The core of every organization is its set of business processes; it is very important for the organization to pay close attention to their design and execution. Due to the lack of employees’ involvement and understanding of the process, they sometimes feel like the people responsible for BPM in the organization are imposing their own will in terms of new process models or are forcing them to follow new process designs, those processes may not work best when put into practice
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Engineering Business Management
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
