Abstract
The rapid development of web 2.0 has led fundamental changes and has offered huge opportunities in the way the business process models are made available to individuals and organizations. Indeed, in order to enhance their traditional Business Process Management (BPM), organizations are looking increasingly to use these web 2.0 technologies. The social software easiness of use and their distinct features (weak ties, implicit knowledge, knowledge sharing, etc.) has recently led the emergence of the social BPM approaches. In this paper, we discuss the interaction of social software with BPMand provide a comparative study between social business process approaches for each business process life cycle phase; we then propose how, in each phase of a business process life cycle, a BPM can capitalize on social software.
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