Abstract

This paper presents the findings of the first stage of a case study of pleasure and suffering at work, whose fieldwork is one participant observation of a Canadian chain of retail. The purpose is to make available to students of organizational analysis, management and human resources, some definitions are finding from some bibliography resources (theoretical and methodological) from clinical sociology, the psychodynamics of work and sociology of emotions. Is about the dimensions social and technical of the work organization and one form of current subjective alienation. The most important premises that can be shows is that the current organization of work tent to be perceives by the employee like a potential threat and, unknowing, they prefers to protect themselves from the subjective alienation.

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