Abstract
At present most SMEs make only relatively basic use of the internet. It is recognised that SMEs can gain greater business benefit by undertaking web-based business processes, however there is little use of such applications amongst SMEs. This preliminary investigation explores the factors which help to explain the reticence of SMEs to consider web-based processes delivered by the application service provider model. The paper identifies the key barriers, the greatest of which is seen as fear. A mechanism is proposed for SMEs to readily assess and overcome the main fear factor barrier and thereby commence a more reasoned evaluation of the real business case. The conclusions also provide some guidance to development agencies and the application providers.
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