Smartphone App Usage Patterns for Trip Planning Purposes and Stated Impacts in the City of Bhopal, India

Abstract

With the considerable growth in the information and communication technology (ICT), several smartphone-based mobility platforms have already sprung up and they have the potential of transforming the mobility ecosystem completely. However, there is close to no knowledge available about how ICT-based smartphone apps meant for day-to-day trip planning tasks are being used across various user groups and how they influence travel outcomes, especially in Indian cities. Therefore, this study is an effort to close this gap by gathering data from the city of Bhopal and carrying out an exploratory statistical analysis on the usage of smartphone apps for different types of trip planning purposes, as well as their influence on travel outcomes. The study provides empirical evidence of relationships between smartphone app usage for trip planning (such as departure time, destination selection, mode selection, route selection, communicating and coordinating trips, and performing tasks online rather than visiting) and the resulting travel outcomes, such as kilometres travelled by vehicle (for purposes, such as work/education, shopping, and recreation), social gatherings, new destinations, and group trips. The chi-square test has been used to test and interpret several socioeconomic variables that could influence this relationship, such as gender, age, income, etc. The study’s findings provide important behavioural insights that may be useful in policy discussions.