Abstract
The highly competitive and increasingly dynamic environment in which economic actors are currently operating requires more flexible and resilient organizations, even more so with the widespread of the COVID-19. With the emergence of the Industry 4.0 revolution, many sectors recognize the importance of innovative digital technologies for their activities and are reorganizing their traditional business model also in terms of smart working; others, are still in their infancy. This study explores the potential of smart working solutions to improve collaboration and efficiency in the work environment, by enabling at the same time an improved balance between private and working life. The paper uses secondary data as well as primary data obtained through interviews within the banking and insurance sectors in Italy and in Switzerland. By shedding light on benefits and drawbacks, research findings contribute to the discussion on smart working, which has emerged as a solution in pandemic emergencies but is becoming a new strategic paradigm for a sustainable and resilient organization of work in the future.
Highlights
Since the beginning of 2020, the overall world is threatened by the widespread of coronavirus (COVID-19) which began in Wuhan, China
The COVID-19 pandemic has been acting as an accelerator of the digital transformation of the banking services and of the development of a smarter approach in the working model
The investigation shows that at the bank headquarters in February 2020, when the COVID-19 pandemic exploded in Italy, highlighted that the number of online services increased, and 85-90% of the services that could be managed remotely were transformed into smart working activities
Summary
Since the beginning of 2020, the overall world is threatened by the widespread of coronavirus (COVID-19) which began in Wuhan, China. The situation in Europe is very dangerous for human health and it is having important impacts at social and economic level. Soon the virus went around overcoming borders and reaping its victims in different countries with a heterogeneous trend. Coronavirus’ wave and, while countries are starting to vaccinate its population, new and more dangerous variants are emerging. This emergency has been going on for nearly a year and is creating new challenges and opportunities in several fields. Each country adopted different behaviors and measures to deal with this peculiar situation
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