Smart Technology Applications in Tourism and Hospitality Industry of The New Administrative Capital, Egypt.

Abstract

Smart technology has become of great importance in the tourism sector at present, especially in light of the great developments in the field of information and communication technology and the use of artificial intelligence techniques in many fields, including the tourism field. This research focuses on the concept of Smart technology, its importance in tourism, and its applications in the Tourism and Hospitality Industry. The new administrative capital in Egypt is chosen to conduct the research. The study examines two research questions: (1) What is the extent of smart technology applications in restaurants, the Capital International Airport, and the hotel? (2) What is the current use of artificial intelligence applications in restaurants, the Capital International Airport, and the hotel? The study aims to illustrate the types of smart technology applications; to identify the importance of using smart technology applications; to evaluate the current use of artificial intelligence applications; and to provide helpful recommendations based on the study findings. Surveys, the checklist form, and content analysis methods were used for gathering data. The results revealed that the hotel and the Capital International Airport don’t offer new types of smart services to guests till now although they have good technology infrastructure. The study recommended the implementation of some smart services for travelers at airports such as applying smart apps that direct passengers to complete their airport formalities perfectly. Moreover, applications of smart restaurants and smart rooms in the hotels should also be implemented.