Abstract
Customer expectations require, quality, and timely delivery are major drivers of various changes in logistics and smart supply chain management (LSSCM). The main objective is to study the existing transport management system integrated with SAP ERP and its data availability, reliability in a retail company. It includes a lot of exploratory analysis, their day to day trip reports are analysed through the reports generated and identify the missing links or the loopholes in the system, after which an overview of solutions are being provided to improve on the existing system. By considering the importance of Logistics 4.0 strategies, the researchers studied the current transport management system adopted by a retail company in India. This study identified the issues in the existing system and suggested appropriate solutions for the improvements of the existing LSSCM system. The researcher found that the retail company was facing operational issue as the non-availability of vehicles.
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