Smart-Solutions for Handling Overtourism and Developing Destination Resilience for the Post-Covid-19 Era

Abstract

ABSTRACT The article addresses perspectives to mitigate overtourism through introduction of the integrative concept of destination resilience and its innovative implementation with the help of smart-solutions applied to management of Covid-19-related risks, as well as to overall destination governance, regionally-based networking, destination infrastructure and entrepreneurial resilience for tourism businesses. This solution is justified through empirical study based on 104 expert-discussions (research sample is in Europe) which were implemented under the methodology of Delphi-analysis. The results of the study appeal to the idea of integrative application of intelligent solutions within tourism cooperative networks and destination governance. The research contributes to resilience knowledge in tourism with the model of application of smart-technologies to prevent overtourism and to develop destination resilience in the post-Covid-19 era. The research argues that the technology-driven application of multi-dimensional resilience knowledge represents a way of overcoming the impacts of mass-tourism for meaningful life of local communities and tourists.