Abstract
The governments, nowadays, throughout the world are increasingly becoming dependent on public opinion regarding the framing and implementation of certain policies for the welfare of the general public. The role of social media is vital to this emerging trend. Traditionally, lack of public participation in various policy making decision used to be a major cause of concern particularly when formulating and evaluating such policies. However, the exponential rise in usage of social media platforms by general public has given the government a wider insight to overcome this long pending dilemma. Cloud-based e-governance is currently being realized due to IT infrastructure availability along with mindset changes of government advisors towards realizing the various policies in a best possible manner. This paper presents a pragmatic approach that combines the capabilities of both cloud computing and social media analytics towards efficient monitoring and controlling of governmental policies through public involvement. The proposed system has provided us some encouraging results, when tested for Goods and Services Tax (GST) implementation by Indian government and established that it can be successfully implemented for efficient policy making and implementation.
Highlights
The general public had not been provided with opportunity to become a party to the public policy making decisions by the government agencies and mainly the bureaucrats used to have their own say (Severo et al 2016)
This paper proposes an innovative and smart approach which unitizes the capabilities of two important concurrent technologies, cloud computing and social media analytics for efficient monitoring and controlling of government initiative for the general public
Though the system can be implemented without considering cloud computing, the various features associated with cloud environment would make cloud based system more versatile and motivate us to integrate cloud within our proposed system (Buyya et al 2013; IBM 2019)
Summary
The general public had not been provided with opportunity to become a party to the public policy making decisions by the government agencies and mainly the bureaucrats used to have their own say (Severo et al 2016). Departement of Computer Science, Guru Nanak Dev University, Amritsar, India. The important point of public participation towards the policy making exercise still remains a distant dream. To overcome this paradox, governments all around world have started making use of social media to acquire appropriate feedback from the various realms of society regarding effectiveness of the new public policies being formulated (Grubmüller et al 2013)
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