Abstract
ABSTRACT Smartness journey involves increasing knowledge availability and maturity in technological, organizational, managerial, and human dimensions for the transformation of an enterprise. This article implements a systematic methodology and multi-dimensional maturity assessment tool to measure the maturity in the mentioned dimensions by offering a Turkish case study. Contrary to frequent mention of sectors such as automotive in relation to smartness concept, this study offers a real-life application in an adverse sector: glass balcony manufacturing. The methodology calculates weighted maturity index, determines the maturity levels for each dimension, and aggregates them into an overall enterprise maturity assessment. While applying the methodology, ratings are obtained via case company interview, and weight set utilized are determined via academic experts having practical sectoral expertise. Based on the findings, specific suggestions are provided to the case company for smart manufacturing implementation in multiple dimensions for their smartness journey. The study is original in comprehensively handling all maturity dimensions; demonstrating how smartness maturity can be practically measured in a case company by a flexible and weighted approach; obtaining simple, easy-to-interpret measurements; and authenticity of the sector.
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