Abstract
The quality and consistency of customer service offered by telecommunications providers is now a key differentiator in the residential market-place. BT has introduced the ‘SMART‘ customer handling system to provide competitive advantage through worldclass levels of customer service. A large-scale, three-tier client/server system, SMART exploits the existing functionality, data and security mechanisms of an established mainframe system and adds ease-of-use, reduced error rates and a focus on ‘service‘ and ‘selling‘. The development and deployment experiences of the SMART programme provide lessons in the delivery of large-scale distributed systems in a business-critical environment. The key issues of security, performance, resilience and operability are discussed and the solutions implemented for SMART are presented.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
