Abstract
Technological developments and demographic changes have started to encourage the hotel businesses to use automation systems and adapt the concept of smart hotel. Smart hotels use state-of-the-art technology to provide customers with different and more technology-oriented experiences. A robot works as receptionist, concierge, bellboy, and housekeeper in such hotels. These applications are observed to minimize service failures and save on costs. For instance, chatbots created in smart hotels by means of artificial intelligence respond to customers' problems and demands quickly and accurately. Virtual reality applications used in the marketing of smart hotels make it possible for guests to take a virtual tour of the cultural heritage sites of the destinations. Internet of things (IoT) is another technology that is often used in smart hotels to offer customers a more comfortable holiday and get instant data. Likewise, in smart hotels, self-service software technology is often used and enables customers to perform many tasks such as check-in / out, getting hotel room keys, etc.
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