Smart home services as the next mainstream of the ICT industry: determinants of the adoption of smart home services

Abstract

This study investigated the core motivations for adopting smart home services and explored the approaches and processes through which the motivations were incorporated with the original technology acceptance model (TAM) and the acceptance of the services. To achieve this purpose, an Internet survey was conducted in South Korea. The data (N = 799) from the survey were analyzed using structural equation modeling and confirmatory factor analysis. The results suggested that the perceived compatibility, connectedness, control, system reliability, and enjoyment of smart home services were positively related to the users' intention to use the services, whereas there was a negative association between the perceived cost and usage intention. The structural results also provided evidence of the validity of the original TAM. Although smart home services have attracted users' interest in the housing context, only a few studies have examined how the users' intention to use the services is motivated. The present study represents an initial step to explore the process of adopting smart home services with potential future research areas.