Abstract

Performance plays a crucial role in a company's survival, as it determines its success rate. We conducted this research to design performance measurements for a retail business in Fish Landing Ports, utilizing the Halal Supply Chain Operation Reference. This approach aims to gauge the current value of the company's performance and offer recommendations for potential improvements. Until now, the company has not conducted performance measurement across all its business process networks, focusing solely on product sales and profit value. Therefore, the company conducted research using the SCOR (Supply Chain Operation Reference) method based on Islamic values, with the expectation of measuring supply chain performance more objectively and in detail to create competitive advantages. We use the AHP (Analytical Hierarchy Process) method to assign weights to each criterion in the SCOR design. The supply chain performance measurement design yields its results. We obtain 22 metrics, five of which are based on Islamic values and categorised into five main business processes: plan, source, make, deliver, and return, drawing on literature and expert opinions for guidance. We carry out the assessment using a normalisation process to equalise the scale of values on each metric. The performance measurement results are very satisfactory, with a value of 91.713144. However, four metrics still have low values, indicating the need for improvement proposals. Furthermore, the plan has the highest weight of 0.42, followed by deliver, source, and return, all of which have weights of 0.22, 0.22, and 0.14 respectively.

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