Smart Government: The Involvement of Government Towards Public Services in Yogyakarta for Smart Development

Abstract

Development digital technology influencing public service handled by government that purpose makes easy access to share information. Government renew of public services more favorable is kinds of supporting smart city programs. Smart city program has purpose creates good services that citizen participation in Government services. The study regarding that involvement of government in public services within smart development concept. Located of research conducted in Yogyakarta with vision as center of education, culture and tourism destination in Southeast Asia. Other hand, Government of Yogyakarta was introducing digital platform in the year 2015. Previously, Website is platform aspiration for citizens. Drawback, government needs cross and check about complaints. In mean time, reason makes government to upgrading of digital platform related to Indonesia Program. Jogja Smart Services (JSS) is first platform based on software application with features. Jogja Smart Services has collaboration government element, due to JSS brings smart city program. The year in 2015 introduces that application users not significant. This study uses descriptive research that analyzed with interview conducted key informant. The informant separated by department, agencies as provides of application also society and non-government organization as users. The application supporting features collaborates with private sector and stake holders. The purpose of study as problem solve in cases of involvement of Government toward public services, and issues on user and non-user. With qualitative approach regarding the research methods to get results based on data analysis and concern toward smart government. Due to, the research get data from element or leads and actor involvement in this application.