Smart Government and Smart Citizens as a Smart Cities Building Blocks. A Survey

Abstract

AbstractIT systems are an integral part of modern cities, managed by public administration units, equipped with tools allowing for taking efficient and accurate actions. The idea of creating smart cities, equipped with innovative technological solutions, is increasingly becoming the subject of strategic assumptions of many cities around the world. This means that a smart city is not only a vision of a well-managed city responding to the changing needs of its inhabitants, but also real activities that are becoming better and better suited to the specific economic, environmental and social conditions of a given place. The goal of this paper is to identify and find actions for better management of smart governance and smart citizens. To accomplish this goal, the survey was conducted among 280 Polish cities. The questionnaire was filled by public administration staff responsible for smart cities strategy and concept. The results allow to formulate conclusions that most of the actions oriented to smart governance are related to e-services, social participation, social media and civic budget. In the case of smart citizens, workshops and training were the most frequently indicated. The so-called city labs in the context of smart citizens were indicated mainly by representatives of large cities. Moreover, it has been proved that smart governance and smart citizens are the domain of big cities rather than medium and small units.KeywordsSmart citiesSmart governmentSmart citizens