Abstract
Over the past decade, the advent of new technology has brought about the emergence of smart cities aiming to provide their stakeholders with technology-based solutions that are effective and efficient. Insofar as the objective of smart cities is to improve outcomes that are connected to people, systems and processes of businesses, government and other public- and private-sector entities, its main goal is to improve the quality of life of all residents. Accordingly, smart tourism has emerged over the past few years as a subset of the smart city concept, aiming to provide tourists with solutions that address specific travel related needs. Dubai is an emerging tourism destination that has implemented smart city and smart tourism platforms to engage various stakeholders. The objective of this study is to identify best practices related to Dubai’s smart city and smart tourism. In so doing, Dubai’s mission and vision along with key dimensions and pillars are identified in relation to the advancements in the literature while highlighting key resources and challenges. A Smart Tourism Dynamic Responsive System (STDRS) framework is proposed while suggesting how Dubai may able to enhance users’ involvement and their overall experience.
Highlights
Smart systems, which enable the use and deployment of information to meet the needs of users, is emerging as a concept in the management of organizations, and macro systems as a whole
We provide an account of the Dubai Smart City initiative in Section 3 while identifying its pillars and dimensions that are the cornerstones of the concept
Boe et al [34] exploratory research framework suggested that the competitive smart tourism destination should have two foundational components: the first component comprising leadership, innovation, and social capital supported by human capital as the fundamental constructs for smartness; and the second component comprising technology applications and Information and Communications Technology (ICT) as the enablers supporting the core constructs of smart destinations
Summary
Smart systems, which enable the use and deployment of information to meet the needs of users, is emerging as a concept in the management of organizations, and macro systems as a whole. More destinations are orienting towards the deployment of resources to build smart cities that include smart tourism as an integral component of the systems and processes One such destination of interest from the Middle East context is Dubai. What is noteworthy in the Smart Dubai initiative is the use of the Happiness vision as the driving force that integrates stakeholders’ well-being with the Emirate’s strategic objectives It is this alignment that has formed the basis for the development of the smart city concept in the context of Dubai. This paper proposes a strategic framework that addresses key challenges by integrating various systems and processes underlying Smart Dubai. For this purpose, first, we study the contemporary developments related to the smart city concept. We conclude with the identification of key gaps in Dubai’s smart city and smart tourism initiative while proposing a framework that addresses them
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