Abstract
The foremost priority for the government of any country is to resolve the citizen's problems. Indian government provides various ICT (Information Communication Technology) based plat-forms such as website and mobile application for the Indian citizens to lodge their grievance against ministries and departments. Due to the easy access and transparency of social media, people prefer to raise their voices there. The dissatisfaction and anger that they express through microblogging is also a kind of complaint. This paper discusses the various categories of public grievance, their importance and its redressal mechanism in India. The main aim of this research is to take these social media complaints into consideration and solve them rapidly with the help of Artificial Intelligence where, it’s one branch Natural Language Processing, processes the text to retrieve the information from the piece of text and another branch Machine Learning helps to know the priority and severity of the grievance.
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