Abstract
The small and medium enterprise (SME) companies optimize performance using different automated systems to highlight the operations concerns. However, lack of efficient visualization in reporting results in slow feedbacks, difficulties in extracting root cause, and minimal corrective actions. To complicate matters, the data heterogeneity has intensely increased, and it is produced in a fast manner making it unmanageable if the traditional methods of analytics are applied. Hence, we propose the use of a dashboard that can summarize the operational events using real-time data based on the data visualization approach. This proposed solution summarizes the raw data, which allows the user to make informed decisions that can give a positive impact on business performance. An interactive intelligent dashboard for SME (iid-SME) is developed to tackle issues such as measurement of cases completed, the duration of time needed to solve a case, the individual performance of handling cases and other tasks as a proof of concept. From the result, the implementation of the iid-SME approach simplifies the conveyance of the message and helps the SME personnel to make decisions. With the positive feedback obtained, it is envisaged that such a solution can be further employed for SME improvement for better profit and decision making.
Highlights
Small and medium enterprise (SME) in Malaysia is recognized as a supporting source of development and accepted as an established substructure for the fast-economic growth of the country [1]
The dashboard is the central interface between a user and business intelligence that acts as a platform to access, interact, analyze, and visualize the analytics data in the form of infographics
We propose the implementation of the interactive intelligent dashboard that uses various visualization techniques to highlight the insights that may not be clearly observable before
Summary
Small and medium enterprise (SME) in Malaysia is recognized as a supporting source of development and accepted as an established substructure for the fast-economic growth of the country [1]. The dashboard is the central interface between a user and business intelligence that acts as a platform to access, interact, analyze, and visualize the analytics data in the form of infographics. It gives a quick overview of multiple metrics simplifying the need to find and analyze data from various data sources. Dresner [7, 8] as cited in [9] defined BI as a broad category of software and solutions for gathering, consolidating, analyzing and providing access to data in a way that allows enterprise users make better business decisions. We are using Tableau software because of its availability and ease of work
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