SMAD: SMart assistant during and after a medical emergency case based on deep learning sentiment analysis: The pandemic COVID-19 case.

Abstract

The huge cost of emergency situations could have fatal effects on humanity and society, and it could present a genuine threat to both of them. In fact, most people confronted with an emergency could feel psychological trauma, which will, for the most part, change over time as they can exhibit chaotic or even turbulent behaviours. The situation could worsen in the case of a pandemic as fear and anxiety invade and spread in addition to isolation and quarantine. In this paper, we propose to build a smart assistant, called SMAD, that could detect the symptoms of an emergency case as well as symptoms of a mental disorder while analysing the natural language speech of an ordinary citizen, during and after an emergency situation using natural language processing and deep learning sentiment analysis model to track the patient’s mental state during an ongoing conversation. Our proposed smart assistant is an online human-bot interaction that could handle a variety of physical and mental circumstances of any emergency situation. The proposed approach is a smart healthcare service that consists of four interconnected modules: The information understanding module, the data collector module, the action generator module, and the mental analysis module, which is based on the sentiment analysis model performed on a social media dataset using a pre-trained word-embedding model.