Abstract
What is a library in crisis? One definition is that a crisis is an event beyond the normal situation that acts as a disruption to library operations and services and can damage the library’s reputation (Pedraza, 2010). These situations draw attention, usually negative attention, and scrutiny by the library’s user population, political/government entities, and even at times, the attention of the nation via outlets such as social media. Crisis management requires action in three phases—before, during, and after. The goal of crisis management is to prevent or reduce the impact of the crisis on the library. What can libraries do to be prepared before the challenge?
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