Ski Tourism Experience and Market Segmentation from the Perspective of Perceived Value: A Case Study on Chongli District of Zhangjiakou

Abstract

As an emerging mountain vacation tourism product, ski tourism is becoming increasingly important in the domestic tourism market. As an important theory for studying the quality of consumer experience, perceived value has been widely employed in tourism research in recent years, and improving the ski tourism experience value has become the focus of competition among ski tourism destinations. Taking the ski tourists in Chongli District of Zhangjiakou as an example, 305 valid questionnaires were collected by using online and offline methods. Based on the theory of perceived value, this paper adopted principal component analysis and cluster analysis to conduct a preliminary study of ski tourism experience and market segmentation. In addition, this paper examined the differences in demographic and behavioral characteristics of different types of ski tourists. This study finds that: (1) The perceived value of ski tourism experience includes four dimensions: facility value, perceived price, safety value and service value. (2) Using the perceived value to segment ski tourists, three different customer segments are identified: comfort-pursuant, price-sensitive and safety-oriented. (3) There are significant differences in key metrics, such as number of visits and stay time, among different types of ski tourists according to their demographic characteristics such as gender, age, monthly income, and behavioral characteristics. These results reveal the different dimensions of the perceived value of ski tourism experience and determine the market segments and characteristics of ski tourists. Developing a corresponding marketing strategy based on the different market segments can better promote the perceived value of ski tourists, and ultimately strengthen the competitiveness of the enterprises.