Situated Service-Oriented Modeling

Abstract

The emergence of e-services benefited the stakeholders due to ease of access to data, information and knowledge sources. Service-based applications have evolved into flexible and adaptable systems capable of coping with changes in user requirements and business processes. The shift from monolithic application silos towards service-oriented approaches is evident in the literature today. The benefits of service-oriented approaches include cost effectiveness, improved inter-operability, reusability, and flexibility. The benefits are not enjoyed without the threat of cognitively overloading managers in their decision making activities. Tools for effective management of information are necessary. Effective and efficient service-oriented applications need to operate within their situational boundaries. As such, decision support type tools require tight integration with the service-based approach. This study proposes an integrated Situated Service-Oriented Model and demonstrates its value via a case study of an e-learning service-based application used over a period of 15 months. Two designs were used; component-based and service-oriented. The significance of this study is in the tangible value of the model proposed and demonstrated by the e-learning case study.