SISTEM PENDUKUNG KEPUTUSAN PENENTUAN PRIORITAS PENGERJAAN ORDER BERDASARKAN PENILAIAN DAN PENGELOMPOKAN PELANGGAN PADA PT ABSOLUTE AKUSTIK INDONESIA

Abstract

A Decision Support System is an information system to help management in the decision-making process. Since the beginning of PT. Absolute Akustik Indonesia has carried out many order transaction processes for customers. The large amount of data stored makes the data classification even more numerous. The system that runs at the company in planning and supervising production does not have a priority system for processing customer orders. The problems in order determining priorities are caused by many orders at the same time by recording them in the book without any given criteria. The formulation of the problem in this research is how to design a customer assessment and grouping system to support decisions in determining order priorities. The results, the customer assessment, and the grouping system to support decisions in determining order priorities are running as planned.