Abstract
Services provided by an organizational unit or people who work in that organization and employees in other units are known as internal services. The use of web applications for problem complaints services at the Secretariat General of DPD RI is still considered less flexible because the activities of employees and officials within the Secretariat General of DPD RI are mobile and rarely in the room. This research aims to design a mobile-based problem complaint information system by applying the waterfall system development methodology. System requirements analysis was conducted by interviewing two informants with more than two years of service and observing the current system. The study results stated that the problem complaint information system managed to display the things that were expected from the entire menu after being tested using the black-box method. After testing, it is hoped that a mobile-based problem complaint information system can be developed by adding features that support and measure the performance of employees or officials.
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