Abstract
One way to accomplish the smart city is by utilizing application that build interaction between society and the government while providing the benefits to all stakeholders. This application systems should be reached easily and relatively cheap for the society, and they can be used anytime, anywhere. This paper describes how to develop applications that implement the Location Based Services (LBS) for Development of Smart City to build the Public Complaints Service Application System (PCSAS). The PCSAS was designed, built and then tested. This PCSAS was built with Web-based Client-Server architecture. On the client side using a web interface or mobile with Android operating system. This application uses a valid e-mail as a condition of enrollment, while accommodating Social Media interface particularly Facebook and Twitter to get into the system. The result of the use of this application system was an interaction between the community and the government in handling public complaints. Location information problems in the field may soon be known precisely by coordinates, so that the handling can be done quickly and with sufficient preparation equipment based on the information of the real conditions in the field in the form of photos and videos that are included in the complaint.
Highlights
One way to accomplish the smart city is by utilizing application that build interaction between society and the government while providing the benefits to all stakeholders
This paper describes how to develop applications that implement the Location Based Services (LBS) for Development of Smart City to build the Public Complaints Service Application System (PCSAS)
[2] Axel Kupper, Location-based Services Fundamentals and Operation, John Wiley & Sons Ltd,2005
Summary
PEMANFAATAN Teknologi Informasi dalam Pemerintahan khususnya Pemerintah Kabupaten Badung telah dimulai sejak lama. Sistem ini ada yang digunakan secara internal dalam lingkungan pemerintah kabupaten maupun yang dapat diakses oleh masyarakat luas. Dinas Perhubungan Komunikasi dan Informatika memiliki salah satu Misi yaitu Meningkatkan pemanfaatan Teknologi Informasi secara efektif dan efisien[1]. Sistem Aplikasi yang dapat menampung informasi tentang permasalahan di lapangan dalam hal penanggulangan bencana, fasilitas umum yang rusak, dan lainnya yang dikirim oleh masyarakat kepada pemerintah dan mengandung informasi lokasi, serta kondisi riil di lapangan dalam bentuk Pengaduan Masyarakat. Adapun model atau teknik penyampaian informasi yang digunakan dalam penelitian ini adalah Pull-based model[3], yaitu ketika user melakukan request layanan, lokasinya dilekatkan pada request oleh proxy lokasi kemudian diteruskan ke layanan LBS. Dengan penggunaan sistem aplikasi pengaduan masyarakat berbasis lokasi yang dimanfaatkan dalam membangun partisipasi masyarakat, diharapkan dapat mendukung pengembangan kota cerdas seperti pada layanan pengaduan masyarakat di kota Bandung “Ngabandungan”[4], dan di kota Denpasar dengan “Pro Denpasar” nya[5]. Selanjutnya paper ini diorganisasikan dalam 5 bab sebagai berikut : bab 1 menjelaskan tentang rumusan masalah dan model aplikasi LBS, bab 2 menjelaskan tentang pengembangan kota cerdas, bab 3 memuat rancangan dan pembangunan sistem aplikasi, Bab 4 menjelaskan tentang hasil penelitian dan Bab 5 menjelaskan tentang kesimpulan hasil penelitian
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