Simulation Research on Jingdong Orders System Based on Flexsim

Abstract

Order processing system is the beginning and core part of distribution center operations, and efficient order processing operations can not only improve customer satisfaction but also reduce costs. Therefore, the trade-off analysis between order processing difficulty and quick response time, improving the handling capacity and efficiency while reducing order processing costs are regarded as two big challenges for e-commercial enterprise. Based on queuing model as well as some data collected from Jingdong, a Chinese E-commerce giant, this paper constructed a 3D simulation model by using Flexsim, aiming at solving the bottleneck of the whole system of E-commerce order processing. According to the simulation, the author gives two order processing optimization solution, service stations optimization and queuing optimization to solve the two challenges.