Abstract
"In this paper, the relevance of optimizing business processes by computer modeling methods is considered. The term simulation modeling was investigated. As a result of studying the literature, the GPSS modeling language was selected and based on it, the work of the mobile equipment store “RK-Tel” in Atyrau was simulated during the working day. Based on the results of the work carried out, we determined the dependence of the probability of service failures and the length of queues created for cashiers on the number of consultants, the intensity of service and the arrival of customers. As a result of the simulation, results were obtained on the possible optimization of the process and effective customer service. As a result of the study, it was found that at the current parameters, the efficiency of the system will be increased. The work of the mobile equipment store “RK-Tel” was optimized by introducing an additional cash register. It is shown that with the addition of an additional cash register, the store can serve all customers, and the number of people in the queue has decreased. This study allowed us to optimize the operation of the store, eliminate failures and reduce the waiting time in the queue. "
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Bulletin of Toraighyrov University. Physics & Mathematics series
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
