Abstract
The paper considers the formal theoretical bases of the analytical, simulation and optimization simulating of multi-channel queuing systems with waiting (with the unlimited and limited queue). The research is based on the use as an analytical platform of the simulation environment AnyLogic, which allows us to carry out simulation and optimization experiments, as well as perform parametric analysis of solutions and studies on sensitivity. Practical approbation of models is based on solving and researching a wide range of tasks on simulating queuing systems with an expectation from different subject areas. The basis of the methodology used for modeling and optimization is the provision of using as an optimization criterion (objective function) the total reduced costs in both service channels and queue losses. The research is aimed at reviewing and analyzing queuing systems with various event flows in the AnyLogic simulation environment.
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