Abstract
Simple and insensitive lower and upper bounds are proposed for the call congestion of M/GI/c/n queues. To prove them we establish the general monotonicity property that increasing the waiting room and/or the number of servers in a /GI/c/n queue increases the throughput. An asymptotic result on the number of busy servers is obtained as a consequence of the bounds. Numerical evidence as well as an application to optimal design illustrates the potential usefulness for engineering purposes. The proof is based on a sample path argument.
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