Abstract
In line with the increasing significance of the acceleration of information technology (IT) advancement and also of harnessing the vigor of emerging economies, IT outsourcing to emerging economies has become global concerns. This enables global companies to enjoy a critical competitive edge by choosing the best option in outsourcing strategy and supplier selection. Consequently, supplier selection criteria have become critical issues for both suppliers and customers. This paper attempts to provide insightful suggestions to these issues. An empirical analysis was conducted taking supplier selection criteria evolvement in global IT outsourcing project focusing on action research in a multinational company. Noteworthy findings include impacts of manager’s change, identification of creative moment and weighting of supplier selection criteria.
Highlights
Outsourcing to emerging global markets has been rapidly becoming popular in high-technology industry (Javalgi et al, 2009)
information technology (IT) outsourcing to emerging economies has become global concerns (Watanabe et al, 2014)
This is the the case for IT outsourcing to emerging economies
Summary
Outsourcing to emerging global markets has been rapidly becoming popular in high-technology industry (Javalgi et al, 2009). Supplier selection criteria adapting institutional systems have become critical issues for both suppliers and customers for successful IT outsourcing, to emerging economies.
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