Abstract
The success of internet social question-answering (Q&A) sites has led businesses to attempt to duplicate this model in- ternally. In such systems, demand for expertise is high, mean- ing that finding high-quality answers quickly is a top priority. Prior work on expertise discovery, though, has focused on high-traffic public websites like StackExchange. Here, we show that the most predictive metadata features from public websites do not transfer well to the enterprise.
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