Abstract
AbstractAlthough boards of directors of U.S. corporations are becoming much more outspoken on a number of fronts, boards are clearly not in the driver's seat when it comes to setting basic quality policy at their companies. A survey by ASQC (American Society for Quality Control) and the Gallup organization reveals that both top managers and outside directors at American corporations hold very firmly to the belief that quality policy is a matter for management, not the board, and that when boards do deal with quality issues, they take a fairly reactive position. Some observers believe that the conflict between board and management is resulting in fundamental and permanent change in their roles. This current turmoil in corporate governance and the evolving state of the quality effort within many organizations combine to create unprecedented opportunities for astute managers to influence the course of change in board/management relations.
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