Abstract
The article documents a merger of two departments, Government Publications and Reference, which occurred in 1984. The Iowa State University Library measured the use of government publications before and after the merger by means of the circulation statistics and patron surveys. The patrons perceived the quality of reference service for government publications declining from “very good” to “good.” The data collected indicate a strong decline in the quantity of documents usage and a slight decline in the quality of reference service for government publications. This seems to show that the patrons of a library such as the Iowa State University Library will make more use of government publications that are serviced at a separate reference desk than they do when they are serviced at a general reference desk.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
