Abstract
This research aims to study the role of the local accommodation establishments (EAL) in the development of Lisbon's historic district by matching fundamental features linked to its tourist attraction with the dynamics associated to the residential function of the city such as its services, urban rehabilitation, and living experiences. Empirical analysis was applied using a qualitative approach with interviews to specialists on tourism management and to residents. This research shows changes occurring in social and commercial environment of Santa Maria Maior parish are not only caused by EAL activity. The aim is to present contributions to the definition of a more sustainable EAL management model in Lisbon. Findings show that stakeholder input can improve the balance and sustainability of both touristic and residential functions. Results of this research show that there is no agreement between the stakeholders in terms of regulatory and inspection measures. Nevertheless, stakeholders gave valuable feedback, and a summary of proposals was drawn to improve EAL supervision in Lisbon.
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