Abstract
Abstract: E-commerce sites are constantly searching for fresh and inventive approaches to boost customer satisfaction and engagement. Including chatbots with the ability to haggle with clients at no cost is a viable strategy. A detailed review of earlier research on chatbots used in e-commerce pricing negotiations is given in this study. We look at a variety of aspects, including the look, feel, effectiveness, and user experience of these chatbots. We also discuss the underlying technologies machine learning and natural language processing (NLP) that were utilized in the creation of these systems. We also highlight areas of possible interest and challenge for future research and development in this developing field. Our synthesis aims to provide practical advice for scholars, business experts, and organizations wishing to enhance the e-commerce experience through the usage of price negotiation chatbots.
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