Shift Scheduling Model Designed to Level Workloads of Employees

Abstract

This paper focuses on the staff shift scheduling problem on luxury hotel restaurant. Effective staff scheduling has always been a concern for restaurant managers. This paper addresses this issue by investigating the nature of restaurant jobs, ultimately proposing a Shift Scheduling Model designed to level workloads of employees in restaurant service at these establishments. This model creates shift schedules that minimize labor costs while measuring improvements in employee satisfaction as a result of equally distributed workloads among individual workers. Further, it does not rely on subjective personal experience or other unspoken rules that have traditionally guided the shift scheduling process. Specifically, the author conducted logistic research analysis based on data, such as sales results and day of the week, to create a model that estimates workload. Next, mathematical programming methods are used to create shift schedules designed to level the workload and minimize labor costs. The authors then make use of the insights gained through this process to verify the effectiveness of this Shift Scheduling Model, and obtain the desired results. Keywords - shift scheduling, workloads, personnel costs, mathematical programming