Abstract
This study assesses patients satisfaction with antenatal services offered at antenatal units in Benin City Nigeria. A total of 950 pregnant women from the University of Benin Teaching Hospital (UBTH) the Catholic Maternity Hospital and the Anglican Women Hospital completed the structured questionnaires. The inquiry included personal data place of domicile information on antenatal booking and maternity service utilization. Overall findings show that patients major reasons for not attending could be grouped as being dissatisfied with the service cost and time spent to purchase services. In addition patients complained of the distance of the institution from the town. Furthermore one-third (31.05%) of the patients were completely satisfied with the service currently being received at the various maternity units in town. The reasons for not attending antenatal care in the UBTH were multiple and in various combinations. 295 mothers (31.05%) were satisfied with their present centers and did not want a change. This study concluded that patients satisfaction and aversion for obstetric interventions could be improved by shared antenatal care to increase utilization of maternity services. The introduction of a midwife-managed care unit in the department for the management of low-risk mothers is recommended.
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