Shaping the future of chronic disease management: Insights into patient needs for AI-based homecare systems

Abstract

BackgroundThe rising demand for healthcare resources, especially in chronic disease management, has elevated the importance of Artificial Intelligence (AI) in healthcare. While AI-based homecare systems are being developed, the perspectives of chronic patients, who are one of the primary beneficiaries and risk bearers of these technologies, remain largely under-researched. While recent research has highlighted the importance of AI-based homecare systems, the current understanding of patients’ desired designs and features is still limited. ObjectiveThis paper explores chronic patients’ perspectives regarding AI-based homecare systems, an area currently underrepresented in research. We aim to identify the factors influencing their decision to use such systems, elucidate the potential roles of government and other concerned authorities, and provide feedback to AI developers to enhance adoption, system design, and usability and improve the overall healthcare experiences of chronic patients. MethodA web-based open-ended questionnaire was designed to gather the perspectives of chronic patients about AI-based homecare systems. In total, responses from 181 participants were collected. Using Krippendorff's clustering technique, an inductive thematic analysis was performed to identify the main themes and their respective subthemes. ResultThrough rigorous coding and thematic analysis of the collected responses, we identified four major themes further segmented into thirteen subthemes. These four primary themes were: 1) “Personalized Design”, emphasizing the need for patients to manage their health condition better through personalized and educational resources and user-friendly interfaces; 2) “Emotional & Social Support”, underscoring the desire for AI systems to facilitate social connectivity and provide emotional support to improve the well-being of chronic patients at home; 3) “System Integration & Proactive Care”, addressing the importance of seamless communication, proactive patient monitoring and integration with existing healthcare platforms; and 4) “Ethics & Regulation”, prioritizing ethical guidelines, regulatory compliance, and affordability in the design. ConclusionThis study has offered significant insights into the needs and expectations of chronic patients regarding AI-based home care systems. ‘The findings highlight the importance of personalized and accessible care, emotional and social support, seamless system integration, proactive care, and ethical considerations in designing and implementing such systems. By aligning the design and operation of these systems with the lived experiences and expectations of patients, we can better ensure their acceptance and effectiveness.