Abstract

Shadow IT represents a software, hardware, or any other solution used by employees within organizations that has not received any prior formal approval from the IT department to be used. Currently, the issue of Shadow IT is increasingly under discussion and is beginning to be explored in the private sector. However, this issue is not addressed comprehensively in the public sector. The main aim of this paper is therefore to propose a Shadow IT management concept for the public sector. The proposal of Shadow IT management concept identified problematic areas related to Shadow IT discovered during a case study in connection with the main aim of the paper. There are 7 areas designated as A1 to A7. The recommended approaches and solutions are set for these problem areas. Shadow IT Management Concept was created based on the case study (including interviews with main stakeholders).

Highlights

  • IntroductionThe issue of Shadow IT is currently under discussion and is beginning to be explored in the private sector [2]

  • Shadow IT is a software, hardware, or any other solution used by employees within organizations that has not received any prior formal approval from the IT department to be used [1]

  • Shadow IT Management Concept was created based on a case study, partial results for one type of public organization [16], the Multidimensional Management and Development of Information Systems (MMDIS) [10] and Management of Business Informatics (MBI) [17] models

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Summary

Introduction

The issue of Shadow IT is currently under discussion and is beginning to be explored in the private sector [2]. This issue is not addressed comprehensively in the public sector. According to Gartner [3], up to one third of investments in IT development are managed and funded outside the IT department and its budget. This is very often caused by cloud solutions or mobile applications. These are services that are immediately available and can be relatively deployed without IT expertise.

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