Abstract
In consulting engineering, quality management is an ongoing process of establishing requirements for each project and its tasks; communicating those requirements to all members of the project team; providing the leadership, staff, tools, and environment for meeting the requirements; and checking to see that they have been met. This process can be applied to all tasks at all levels of the organization, from receptionist to chairman of the board. Each employee is responsible for meeting the requirements for his/her contribution to the firm's services, whether the contribution involves engineering, copying reports, billing clients, drawing plans, or answering the telephone. This paper reviews the basic principles of quality management and shows how they have been applied in an engineering consulting firm. The quality management program at Camp Dresser and McKee Inc. is based on senior management's commitment to quality, firm‐wide technical quality assurance procedures, project‐specific quality requirements, ongoing technical development, and individual employee responsibility for delivering quality on every task.
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