Servicing Skills Needed by Managers and Workers in Micro Business in Ondo State

Abstract

The study investigated the servicing skills needed by managers and workers in Micro Business. The study employed a survey research design and it was conducted in the three senatorial zones in Ondo State. The population of the study was 730 respondents made up of 563 respondents. Two hypotheses were analysed using mean and standard deviation at 0.05 level of significance. A liken scale of 14 structured questionnaire items was used for data collection. The reliability co-efficient was 0.948 which was calculated using Guttman split-half, findings revealed that the managers and workers lack the servicing skill which will be needed for the business to grow, when there is servicing skill, there will be high rate of patronage, conclusion and recommendation was drawn that the managers and workers needs training in order to acquire the skills needed.