Abstract
The aim of the article is to determine: 1) the essence and content of services provided by public authorities in the European Union and Ukraine; 2) features of legal regulation of public service activities in these countries. To achieve this aim, general scientific and special methods of cognition were used, namely: dialectical, logical-semantic, comparative-legal, methods of analysis and synthesis. The article states that shortcomings in the field of public service have been inherited since Soviet times. The relevance of the European Union experience, where the defining feature of the development of legislation is its focus on ensuring the rights and legitimate interests of individuals in relations with public authority and its bodies, is emphasized. It is noted, that, unlike Ukraine, the European administrative-legal doctrine does not single out a separate legal institution of administrative services, and the category “service” regarding public sector is used in a broader and more flexible sense. It has been established that in the EU the issue of population services is regulated by both primary and secondary legislation. It was found that the legal regulation of public service activities in the EU is characterized by following features: the absence of a codified legal act that would regulate public services of non-economic interest; the impact of judicial practice on legal regulation of relations between public administration bodies and citizens; considerable attention is paid to improving the quality of public services and citizen participation in government decision-making. According to the results of the study, the priorities for the development of the administrative services system in Ukraine include the adoption of the Law (or Code) on administrative procedure and legislation on fees for administrative services (administrative fee).
Highlights
The Basic Law of our state proclaims that Ukraine is a democratic, social and legal state, the content and direction of which determine human rights and freedoms and ensure their guarantee (The Constitution of Ukraine, 1996)
The aim of the article is to study the essence and content of services provided by public authorities in the European Union and in Ukraine, as well as features of the legal regulation of public service activities in these countries and determine the possibility of borrowing positive foreign experience in providing public services in Ukraine
Systematic, radical reform of Ukrainian administrative law is an urgent need of life, which is organically connected with the European integration choice of our state
Summary
The Basic Law of our state proclaims that Ukraine is a democratic, social and legal state, the content and direction of which determine human rights and freedoms and ensure their guarantee (The Constitution of Ukraine, 1996). The main problems in obtaining public services by consumers remain similar: the complexity of procedures for providing such services, the length of their implementation, lack of information about services and procedures for their obtaining, limited and inconvenience for the subjects of "visiting hours", long queues, lack of comfort in waiting areas, impoliteness during the service by authorized persons, non-transparent and often unreasonable payments, etc.
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