Services of the Ilocos Sur Polytechnic State College Graduate School: Basis for an Improvement Plan

Abstract

The academic journey of the graduate students in every Higher Education Institution(HEI) can be fortified by allowing them experience quality services. This study assessed the students’ level of satisfaction on the services of the Graduate School of Ilocos Sur Polytechnic State College along professional services,school facilities,and learning environment. It further determined the profile of the respondents in terms of age,sex,civil status, position, employment status, number of years in teaching and type of school employed in.The profile was correlated to their level of satisfaction.The weaknesses of the services were identified as basis in the development of an Improvement Plan.The study is a descriptive research employing correlational and developmental methods.A sample size of 120 graduate students were selected randomly with a questionnaire as an instrument in obtaining data that were treated using frequency count and percentage,simple bi-variate correlation, and Cronbach Alpha. The profile revealed that the respondents are of varying background.The respondents are highly satisfied with the three identified services. Years of teaching is a determinant of satisfaction on professional services while position show significant effect on their satisfaction on school facilities and learning environment.The accessibility of books and computers in the library and dormitories were identified as areas that require improvement.