Service Users’ Knowledges and the Social Construction of Social Work

Abstract

• Summary: This article considers the implications for social work and social care education, policy and practice of including the viewpoints and knowledges of service users. The development of policy and practice for user involvement is critically discussed and the role of service users and their organizations in the construction of social work explored. • Findings: Disabled people’s and service users’ organizations have developed their own knowledges, theories and models, based on their first-hand experience. This paper examines the implications of such users’ knowledge for social work and social care theory, policy and practice. It draws on discussions and developments in the disabled people’s and other movements whose members are the subjects of social work theory and practice. It is informed by the authors’ work and experience as service users, educators and practising social workers, as well as writers, activists and researchers in this field. • Applications: The article examines the progress that has been made in involving service users in social work education, theory building, research, practice development and standard setting. It explores some of the practical and philosophical issues involved in developing a more inclusive and socially constructed social work and suggests that this may offer a route to restoring social work to its core values.