Abstract
Information and communications technology (ICT)-based government service delivery in India is rapidly achieving a stage of maturity. With the increasing teledensity and the penetration of mobile devices, the Indian central and state governments have started to offer government services over mobile devices. As more and more government services are offered over mobile phones, it is important to gain an understanding of parameters determining the quality of mobile government services. The identification of service quality parameters will help stakeholders appropriately prioritize and position mobile-based government service delivery. This article presents the findings of an exploratory study using an online survey of Indian e-government experts on the service quality parameters for m-government in India. The study aims to identify and prioritize the service quality parameters based on similar parameters identified by researchers for e-government and mobile service quality.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
