SERVICE QUALITY OF THE GOVERNMENT ADMINISTRATION CENTER OF NORTH ACEH DISTRICT

Abstract

This study aims to analyze the readiness of the implementers in providing public services after the transfer of the North Aceh District Government Administration center and analyze the supporting and inhibiting factors for services after the transfer of the North Aceh Regency Government Administration center. This descriptive study uses a qualitative approach. This study used primary data and secondary data, with data analysis techniques using qualitative analysis. The data collection is through observation, interviews, and documentation. The results of the study show that the readiness of the implementers in providing services after the transfer of the North Aceh Regency Government Administration center has not gone well and needs to be improved by the service providers so that it is more optimal, especially in managing activities in terms of both administrative and other services to the community. It is hoped that the Government can increase the availability of facilities and infrastructure to support better and proper service quality to create better community satisfaction.