Abstract
E-Commerce refers to such business behavior as conducting trades on a virtual network through the Internet. The core elements contributing to the success of online stores include not only the web-based presentation and the low-price strategy but the quality of online service as well. Importance-Performance Analysis is a method frequently used to evaluate performance and analyze competition strategies. Using IPA, this study analyzed and investigated the service quality of the online shopping of a case company and proposed 10 indexes to measure the service quality of online shopping. a number of suggestions on competition strategies were provided for the case company to improve its competition strategies.
Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
