Service Model for Women's and Children's Violence Victims of Collaborative Governance and Delivery Service

Abstract

Purpose: This research aims to determine the Model of Assistance Services for Victims of Violence against Women and Children Based on Collaborative Governance and Delivery Service in the Musi Banyuasin Resort Police Crime and Investigation Unit. Method: This research uses qualitative research. The data sources in this research are Primary Data obtained from respondents' answers during interviews and Secondary Data obtained from documentation at the Women and Children Services Unit (PPA) of the Musi Banyuasin Resort Police Crime and Investigation Unit. Data collection techniques in this research use library studies and field research, and data analysis techniques in this research consist of data collection, data reduction, data presentation, and drawing conclusions and verification. Result and Discussion: The results of this research show that the service methods implemented to help victims of violence against women and children in the Musi Banyuasin Resort Police Criminal and Investigation Unit have been effective. They have provided various ways for the public to report problems and request consultation. Meanwhile, in Musi Banyuasin Regency, there are still several weaknesses in running this service even though it generally runs well. Research also suggests that the best way to assist women and child victims of violence is through close collaboration between the government and service providers, as implemented in the counseling program called Si Mapan. Implication of the Research: This research provides a better understanding of how support services for victims of violence against women and children can be improved through a collaborative approach to governance and service delivery. This can guide authorities in developing policies and practices related to the protection of women and children victims of violence in Musi Banyuasin Regency and possibly elsewhere. Originality/Value: This research is valuable because it introduces a new approach to assistance services for victims of violence against women and children, focusing on collaboration in government and service delivery (collaborative governance and service delivery).